Troubleshooting/FAQ
Go to Campaign for a Cure Help Pages
 
How do I become a participant?
In order to become a participant, the participant must first register, by selecting the 'Participate link' on the Home Page and following the process below:
  1. From the image map of the United States, the participant will click on the state in which their event resides.
  2. After having selected a state, the participant can search for their participant by entering the first four letters of their event's name and clicking submit.
  3. The participant may then select their event from a list of events matching the submitted criteria, if the event is recruited and coordinator has registered.
  4. The Web page of the selected event will display. From here, a participant can choose to participate by clicking on the 'Participate Now' link on the top navigation bar.
  5. The participant will then complete the registration form by entering all of the required information and submitting the form.
  6. The participant will receive a Registration Confirmation page, followed by a Thank You page.
  7. The participant will also immediately receive a Registration Confirmation email, containing their username and password, along with a link to the Participant Center Login Screen.
  8. From this screen the participant can go directly to the Participant Center by pressing the Log in Now button.
How does a participant manage their fundraising?
After a Participant completes the registration process, they can begin setting up their fundraising event by logging into to the Participant Center. The Participant Center has been designed to provide services to participants that are participating in a fundraising event. By selecting the tabs available in the Participant Center, the Participant can:
  1. Update Profile: Participant may view and update their profile and fundraising information.
  2. My Addresses: Participant may add/manage the email addresses of their contacts. Email addresses can be added manually or imported from their personal address book from a comma-delimited file (Comma Separated Value - CSV format).
  3. My Progress: This page gives the Participant direct access to important information about their fundraising efforts including; percentage of goal attained, sponsor activity, fundraising totals, etc. From this section, the Participant may also perform the following tasks:
    • Generate and print their progress report, detailing their fundraising progress and prize summary
    • Manually enter their off-line gifts NOTE: This is the default page after a participant successfully logs into the Participant Center.
  4. My emails: Here a Participant can solicit potential sponsors and thank sponsors that have donated in their name. They can also help recruit new participants. A report is also available here that provides historical information regarding their mail campaign.
  5. My Page: From the My Page screen, participants have the option of creating their own personal web page to aid them in their effort to raise funds for St. Jude. The My Web Page screen allows them to create their page from a set of approved templates and images, set their page title, and write a personal message to their sponsors. Participants can configure their personal page, save it, and preview it. The preview page that is displayed to the participant is exactly the same as what a public-visitor would see in the Volunteer Portal's Public Area. Once configured, their participant page will become searchable through the Sponsor a Participant link on the Event Page.
  6. My Event From the My Event page, participants may access the Event Page set up by their Coordinator.
What should I do if I forgot my username?
If a user forgets their password, they may click the 'Forgot Username/Password' link on the log on page, enter their email address and the information associated with that email address will be sent to them.
What should I do if I forgot my password?
If a user forgets their password, they may click the 'Forgot Username/Password' link on the log on page, enter their email address and the information associated with that email address will be sent to them.
How do I find out what operating system I have?
PC: Right-Click on My Computer, and select Properties.
Mac: It should tell you when you turn the computer on, but you may also click the apple icon at the top-left of the main desktop screen and select About This Mac from the menu.
How do I find out what internet browser I'm using?
PC: Open your browser and click on the Help menu at the top of the screen. Near the bottom of the menu you will find an About... option, which will show you your browser name and version.
Mac: Open your browser and click on the browser's name in the menu bar at the top of the screen (probably the top left-hand item in the menu bar). At or near the top of the menu, you will find an About... option which will show you your browser name and version.
Why does my information disappear when I'm setting up my participant/event page?
When setting up your page, be sure to select your image first. If you select your image after your text is entered, your information will be deleted when the new image loads. After your image is selected, then enter your text and click Save and Preview to save your information.
I am using AOL, and I am having problems accessing the site.
If you are using AOL, please use the Internet Explorer browser (instead of the AOL browser). To use the IE browser (while logged into AOL):
  • After you start up your connection with AOL, minimize the AOL browser
  • Click the 'Start' menu on your computer and select 'Internet Explorer' under Programs or check your desktop for an IE icon. (If you are using AOL dialup, and open IE.)
  • If you can't find IE, try the following:
    1. Click on the Start menu.
    2. Click on the Run command.
    3. Enter iexplore.exe in the text box and click OK.
I am using AOL, and I can't open a link that was sent to me in an email.
If you are an AOL user, you may experience some browser incompatibilities such as difficulties accessing links from emails. We recommend that you use the Internet Explorer browser (instead of the AOL browser), then open your email using AOL's Web-based e-mail. To do this:
  • After you start up your connection with AOL, minimize the AOL browser
  • Click the 'Start' menu on your computer and select 'Internet Explorer' under Programs or check your desktop for an IE icon.
  • After Internet Explorer has opened, type 'mail.aol.com' into the address line click 'Enter'.
  • Sign on using your AOL username and password. When you are done using Internet Explorer, you can return to AOL by clicking on the box marked "America Online" at the far bottom of your screen.
Whom should I contact if I am experiencing technical difficulties?
Please click on the 'Contact Us' link at the bottom of the web site.